Privacy Policy
Version: 1.1 | Last updated: 18/02/2026
This Privacy Policy explains how Technology Solutions Middle East F.Z.E ("ethioCall", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use our mobile application, website, or services. We are committed to handling your data responsibly, transparently, and in compliance with applicable laws, including the UAE PDPL, GDPR, and platform requirements of Apple and Google. If you have any questions, contact us at: support@tsolution.ai
1. About Us
2. Scope of This Policy
This Policy applies to all users who:
By using ethioCall, you acknowledge this Policy.
3. Data We Collect
We collect the minimum required data to operate our telecom services. Below - categories in the Apple/Google required format.
3.1. Contact Information
We collect:
Used for: account creation, login, customer support, notifications.
3.2. Contacts (Address Book) — only with your permission
We may access:
We do NOT:
Contacts remain stored only locally on your device.
Used only to display your address book inside the App and allow you to select contacts when making calls. Contacts are not uploaded, stored on our servers, or used for analytics.
3.3. Device Information
We collect:
Used for: security, fraud and abuse prevention, crash diagnostics and system stability, application performance optimization, delivery of essential service notifications (including call-related events)
3.4. Usage Data
We collect:
Used to: improve app functionality and support.
3.5. Call Metadata (Telecom Data)
To provide calling services, we store:
We do NOT record or store call audio.
3.6. Purchase Data (Apple/Google Billing)
We collect:
Used for: payment verification, fraud prevention, refunds, accounting.
We do not process your full card details.
Apple/Google handle all payment instruments.
Purchase Consumption Information
When you use prepaid plans or call credits, we may collect information about the consumption of purchased content (such as the number of minutes used). Such information is shared only when required to process a refund request or comply with Apple App Store policies, and only after a user-initiated refund interaction.
3.7. Diagnostics (Crash Logs)
Collected via Firebase Crashlytics:
Used for: debugging and stability.
4. How We Use Your Data
We process your data to:
5. App Permissions
Microphone Used only to enable voice calls. Required for core functionality. No audio is stored or uploaded.
Contacts Used only to display your address book and allow you to select contacts when making calls. Not uploaded to our servers.
Notifications Used to send important updates (balance, plan activation, call status).
6. Third-Party Services & SDKs
We use the following tools for app operation:
6.1 Firebase Crashlytics
Collects crash logs and diagnostics.
6.2 Firebase Cloud Messaging (FCM)
Used to deliver push notifications.
6.3 Google Play Billing / Apple StoreKit
Used to verify purchases and restore purchases.
We do not use advertising SDKs and do not engage in cross-app tracking.
7. In-App Purchases (IAP)
All payments inside the app are processed by:
We receive only:
Refunds and cancellations are regulated by Apple/Google.
8. How We Share Data
We do not sell personal data.
We may share limited data with:
All partners must follow strict privacy and security requirements.
9. Data Storage & Retention
Account data Stored while your account is active.
Call metadata Stored as required by telecom laws.
Local device database Cleared immediately when you log out or delete your account.
Account deletion You may request deletion of your account at any time. When you submit a deletion request:
After the applicable retention periods expire, all remaining data is securely deleted or irreversibly anonymized.
10. International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection via contractual safeguards.
11. Your Rights
You may:
Contact: support@tsolution.ai
12. Cookies (Website Only)
Our mobile app does not use cookies.
The website may use essential and analytics cookies. See our Cookie Policy for details.
13. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
14. Security Measures
We use:
However, no system can guarantee absolute security.
15. Changes to This Policy
We may update this Policy when required. Material changes will be communicated via email or app notice.
16. Contact Information
For any questions: