Privacy Policy

1. About Us

2. Scope of This Policy

This Policy applies to all users who:

• download or use the ethioCall mobile application,
• visit our website,
• purchase prepaid plans or other services,
• interact with our customer support.

By using ethioCall, you acknowledge this Policy.

3. Data We Collect

We collect the minimum required data to operate our telecom services. Below - categories in the Apple/Google required format.

3.1. Contact Information

We collect:

• Phone number (required to create your account)
• Email (optional, for support or receipts)
• Language preference

Used for: account creation, login, customer support, notifications.

3.2. Contacts (Address Book) — only with your permission

We may access:

• Names
• Phone numbers

We do NOT:

• upload your contacts to our servers
• transfer them to third parties
• use them for matching or analytics

Contacts remain stored only locally on your device.

Used for: displaying your contacts inside the app.

3.3. Device Information

We collect:

• Device model
• OS version
• App version
• IP address
• Time zone
• Push notification token

Used for: security and fraud prevention, crash diagnostics and system stability, application performance optimization, delivery of essential service notifications (including call-related events)

3.4. Usage Data

We collect:

• In-app interactions
• Session metadata
• Feature usage

Used to: improve app functionality and support.

3.5. Call Metadata (Telecom Data)

To provide calling services, we store:

• Destination phone number
• Timestamp
• Call duration

We do NOT record or store call audio.

3.6. Purchase Data (Apple/Google Billing)

We collect:

• Purchase identifier
• Purchase token
• Transaction ID
• Timestamp of purchase
• Purchase history

Used for: payment verification, fraud prevention, refunds, accounting.

We do not process your full card details. Apple/Google handle all payment instruments.

3.7. Diagnostics (Crash Logs)

Collected via Firebase Crashlytics:

• crash reports
• device model
• OS version
• app version

Used for: debugging and stability.

4. How We Use Your Data

We process your data to:

• create and maintain your account
• provide telecom services (calls and plans)
• verify purchases
• prevent fraud and misuse
• deliver notifications
• provide technical support
• comply with legal obligations
• improve and optimize the app

5. App Permissions

Microphone
Used only to enable voice calls. Required for core functionality. No audio is stored or uploaded.

Contacts
Used to display contacts inside the app. Not uploaded to the server.

Notifications
Used to send important updates (balance, plan activation, call status).

Call & SMS History (Optional)
If granted, used only to auto-fill OTP codes when registering. Not stored or transferred.

6. Third-Party Services & SDKs

We use the following tools for app operation:

6.1 Firebase Crashlytics

Collects crash logs and diagnostics.

6.2 Firebase Cloud Messaging (FCM)

Used to deliver push notifications.

6.3 Google Play Billing / Apple StoreKit

Used to verify purchases and restore purchases.

We do not use advertising SDKs and do not engage in cross-app tracking.

7. In-App Purchases (IAP)

All payments inside the app are processed by:

• Apple App Store Billing
• Google Play Billing

We receive only:

• purchase ID
• token
• transaction metadata

Refunds and cancellations are regulated by Apple/Google.

8. How We Share Data

We do not sell personal data.

We may share limited data with:

• telecom partners required to route calls
• third-party providers (Firebase)
• legal authorities when required by law
• successors in case of acquisition or merger

All partners must follow strict privacy and security requirements.

9. Data Storage & Retention

Account data
Stored while your account is active.

Call metadata
Stored as required by telecom laws.

Local device database
Cleared immediately when you log out or delete your account.

Account deletion
You may request deletion of your account at any time. When you submit a deletion request:

• Local data stored on your device is removed immediately.
• Server-side account data is deleted within 1 hour after the request is processed.
• Certain information (such as call metadata, purchase history, and transaction records) may be retained for up to 3 years, or longer if required by applicable telecom, financial, or regulatory laws.

After the applicable retention periods expire, all remaining data is securely deleted or irreversibly anonymized.

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection via contractual safeguards.

11. Your Rights

You may:

• access your data
• request correction
• request deletion
• restrict processing
• withdraw consent
• object to processing
• file a complaint with a data protection authority

Contact: support@tsolution.ai

12. Cookies (Website Only)

Our mobile app does not use cookies.

The website may use essential and analytics cookies. See our Cookie Policy for details.

13. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

14. Security Measures

We use:

• encryption in transit
• restricted access controls
• secure server infrastructure
• industry-standard telecom protections
• PCI-DSS compliant partners

However, no system can guarantee absolute security.

15. Changes to This Policy

We may update this Policy when required. Material changes will be communicated via email or app notice.

16. Contact Information

For any questions: