Terms of Use

1. About the Service

ethioCall provides international calling services, prepaid plans, and related telecommunications features. The App does not provide emergency calling functionality.

2. Eligibility

You must be:

• at least 13 years old, or the age of digital consent in your jurisdiction;
• legally permitted to use telecommunications services in your country.

By using the App, you confirm that you meet these eligibility requirements.

3. Account Registration

To use most features, you must register an account using your mobile phone number.

You agree to:

• provide accurate and complete information;
• maintain the confidentiality of your account;
• be responsible for all activities under your account.

We may suspend or terminate your account if any registration information is false, incomplete, or misleading.

4. Acceptable Use Policy

You may not use ethioCall for any unlawful, harmful, or abusive purposes, including:

• fraud, scam, or impersonation;
• harassment or threats;
• spamming or bulk calling;
• violating telecommunications regulations;
• attempting to reverse engineer, modify, or disrupt the App;
• using automated systems or bots;
• interfering with network or service operation.

Violation of this policy may result in immediate account termination.

5. Telecommunications Limitations

• ethioCall is not a replacement for your mobile carrier.
• ethioCall does not support emergency calls (e.g., 911, 999, 112).
• Call quality may depend on your device, internet connection, and third-party carriers.

6. Purchases and Payments

6.1 In-App Purchases

All purchases in the App are processed through:

• Apple App Store Billing
• Google Play Billing

We do not store or process your payment card information.

6.2 Refunds

All refunds must be processed directly through Apple or Google in accordance with their respective policies.

6.3 Pricing

Prices for plans and credits are displayed within the App and may vary based on region, taxes, or currency.

7. Call Credits and Plans

• Credits and plans are non-transferable and non-refundable unless required by law.
• Credits may expire if not used within the period shown in the App.
• Misuse of calling plans may result in suspension.

8. Service Availability

We strive to maintain reliable service but do not guarantee:

• uninterrupted availability;
• error-free operation;
• specific call quality.

We may modify, suspend, or discontinue features without prior notice.

9. Account Termination

We may terminate or suspend your account if you:

• violate these Terms;
• engage in fraud or unlawful activity;
• misuse the service or credits;
• pose a risk to our systems or other users.

You may terminate your account at any time by using the Account Deletion feature.

10. Data Deletion

Upon account deletion:

• Local data is removed immediately.
• Server data is deleted within 1 hour.
• Telecom and financial records may be retained for up to 3 years as required by law.

For full details, see our Privacy Policy.

11. Intellectual Property

All content, trademarks, design, and code related to ethioCall are owned by Technology Solutions Middle East F.Z.E. You may not copy, modify, or distribute any part of the App without written permission.

12. Third-Party Services

Some features rely on third-party providers (e.g., carriers, Google, Apple, Firebase). We are not responsible for:

• their availability;
• performance;
• any failures caused by third-party systems.

13. Limitation of Liability

To the maximum extent permitted by law, ethioCall is not liable for:

• lost profits;
• data loss;
• service interruptions;
• indirect or incidental damages;
• issues caused by your internet provider, device, or carriers.

Your sole remedy for dissatisfaction with the App is to stop using it.

14. Changes to the Terms

We may update these Terms at any time. Material changes will be communicated through the App or website. Continued use of the App means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of the UAE unless local laws require otherwise.

16. Contact Information